Skip to main content

Learn about chatbots with online courses and programs

From ordering food to booking appointments, chatbots can help businesses perform important tasks more efficiently. Learn about chatbots through online courses delivered by edX.

What are chatbots?

Chatbots are computer programs that simulate conversation with human users. They can be used in customer service applications, where they can answer questions and provide support to customers anytime. Other examples of chatbots include virtual assistants like Amazon Alexa or Apple’s Siri. Chatbots can be used for a range of purposes, such as providing information, assisting with troubleshooting, handling basic transactions, and guiding users through processes.

Chatbots | Introduction Image

Maximize your potential

Sign up for special offers, career resources, and recommendations that will help you grow, prepare, and advance in your career.

Chatbots course curriculum

Whether you aspire to design websites and mobile apps or want to focus on creating great customer experiences, understanding how to create and use chatbots can open new career opportunities. edX can offer a range of options to learn about these useful tools. 

A beginner course might cover the basics of chatbots and virtual assistants, as well as the principles of chatbot design. As they advance, learners may explore how to create their own chatbots with or without writing code. They may also learn how to deploy and monetize chatbots. 

Are you ready to start learning? edX offers a variety of educational opportunities for learners interested in studying these topics, as well as a host of other disciplines. A boot camp can provide flexible, hands-on learning for those who want to upskill quickly, while executive education programs are designed for busy professionals. You can also pursue a more comprehensive curriculum in a bachelor’s degree program or, for more advanced learners, a master’s degree program. Find the right learning path for you.

Explore jobs that use chatbots

Chatbots are created by a combination of professionals, typically involving the collaboration of developers, engineers, data scientists, and UX/UI experts. The specific roles and team composition may vary depending on the complexity of the chatbot project. In some cases, smaller teams or even individual developers may handle the entire process. Advancements in chatbot platforms and tools have also made it easier for non-technical individuals to create chatbots without extensive coding knowledge.

However, even if you aren't creating the chatbot, you may still interact with one depending on your role. Some careers that use chatbots: 

  • Customer service: Answer customer questions, provide support, and resolve issues 24/7. This can enable human customer service representatives to focus on more complex tasks.

  • Sales: Qualify leads, answer questions, and close deals. This can help sales teams be more efficient and productive.

  • Marketing: Generate leads, nurture prospects, and provide customer support. This can allow marketing teams to reach a wider audience and achieve their goals.

  • Education: Deliver instruction, answer questions, and provide feedback. This can help educators to reach more students and provide them with a personalized learning experience.

  • Technology: Automate tasks, collect data, and provide insights. This can help technology professionals to improve the efficiency and effectiveness of their work.

In an increasingly digital world, more software and mobile app users are likely to encounter chatbots. Level up your career prospects with courses delivered by edX.