Applying Site Reliability Engineering principles

● Manage the trade-off between change, velocity, and reliability of services

● Negotiate service level objectives, service level indicators, and error budgets

● Design and deploy automation strategies

● Leverage IBM Cloud tools and technology across the software development life cycle

● Understand the roles and responsibilities for SRE effectiveness

Operations

● Monitor resource utilization

● Perform operational readiness review (ORR)

● Employ cost-optimization strategies

● Identify key metrics for service health

Monitoring and incident management

● Create and maintain metrics, traces, and alerts

● Collect, analyze, and manage logs on IBM Cloud

● Manage incidents

● Perform post incident review

● Recognize and differentiate performance and availability metrics

● Perform statistical analysis and create actionable outcomes

Security and compliance

● Monitor security threats

● Implement and manage security policies

● Implement encryption models

● Manage role-based access control (RBAC) on IBM Cloud

● Define the shared responsibility model ****

Module 1: Welcome and Introduction

You will cover the following topics:

● An introduction to the IBM Professional SRE role

Module 2: SRE Fundamentals and Terminology

You will cover the following topics:

● Deeper dive into SRE role

● SRE principles

● Managing trade-offs between change, velocity, and reliability

● Negotiating service level objectives, service level indicators, error budgets and the user experience

● IBM Cloud tools and technology across the Software Development Life Cycle

● Applying software engineering principles to drive reliability

Module 3: Operations

You will cover the following topics:

● Performing operational readiness reviews (ORR) on IBM Cloud

● Creating ORR checklist

● Employing cost-optimization strategies

● Managing backups and recoveries on IBM Cloud

Module 4: Monitoring

You will cover the following topics:

● Monitoring overview

● Creating and maintaining metrics, traces, and alerts on IBM Cloud

● Collecting, analyzing, and managing logs on IBM Cloud

● Identifying key metrics for service health on IBM Cloud

● Using performance and availability metrics to measure the health of services on IBM Cloud

Module 5: Incident Management

You will cover the following topics:

● Managing incidents on IBM Cloud

● Developing a balanced action plan to mitigate future incidents

● Performing the post-incident review

Module 6: Security and Compliance

You will cover the following topics:

● Monitoring and managing security threats on IBM Cloud

● Implementing and managing security policies on IBM Cloud

● Implementing encryption models

● Managing role-based access control on IBM Cloud