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Effective Communication for Today's Leader

Identify and develop the most important communication skills: assertiveness and empathy.

Effective Communication for Today's Leader

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11,619 already enrolled! After a course session ends, it will be archived.
Starts Sep 20
Ends Dec 28
Starts Dec 20
Estimated 4 weeks
5–8 hours per week
Self-paced
Progress at your own speed
Free
Optional upgrade available

About this course

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Interpersonal communication is one of the most important management skills: everyday we relate with our bosses, collaborators, customers and colleagues.

Being a good communicator is synonym to being a good leader.

Interpersonal and group communication helps us to create better business environments, and therefore, to have better results.

At a glance

What you'll learn

Skip What you'll learn

Understand the importance of communication in people's lives and thus boost the improvement in our ability to effectively socialize.

Identify the concept of communication to clarify its importance.

Develop communication skills: assertiveness and empathy.

Apply communication skills to performance feedback and achieve organizational objectives.

Topic 1. Human communication levels

1.1 Concept and communication levels

1.2 Communication skills

Topic 2. Assertive communication

2.1 Differences between aggressiveness, non- assertiveness, and assertiveness

2.2 A technique for planning our communication: the DESC Script

Topic 3. Empathetic listening

3.1 Listening levels: hearing, listening, and empathizing

3.2 The technique of empathetic listening: typical responses vs. empathetic responses

Topic 4. Performance feedback

4.1 Recognizing good and bad performance

4.2 The GROW Model: steps for conducting a feedback session

About the instructors

Who can take this course?

Unfortunately, learners residing in one or more of the following countries or regions will not be able to register for this course: Iran, Cuba and the Crimea region of Ukraine. While edX has sought licenses from the U.S. Office of Foreign Assets Control (OFAC) to offer our courses to learners in these countries and regions, the licenses we have received are not broad enough to allow us to offer this course in all locations. edX truly regrets that U.S. sanctions prevent us from offering all of our courses to everyone, no matter where they live.

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